RETURN AND EXCHANGE/REFUND
We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.
HOW DO I RETURN/EXCHANGE AN ITEM?
To return a product you must email to email@example.com or call 24967770 ( 8am to 4pm Sunday to Thursday). We will strive to contact you within 1 – 3 business days with a Return Authorisation and further instructions on how to return your goods.
WHAT IS THE RETURN POLICY?
For incorrect or defective items shipped, change of mind, we have a 14 days return policy upon receipt of sales order by Samsonite, subject to the following terms and conditions:
- Item must be in their original purchase condition, including the original product packaging, proof of purchase, warranty cards, manuals, and all accessories.
- All packaging must be unmarked and not defaced in any manner. Any item that you received with tags attached must be returned with those tags intact.
- Items purchased as part of a set or multi-item packs have to be returned as a whole set. If the order was received with: a gift with purchase, bonus items, bundles, sets, it must be returned together with the returned order.
- All returns will be reviewed first by Samsonite Kuwait and we reserve the right to perform remedies.
You can receive your refund via any of the below Modes:
Refund to your bank account: Your amount will be refunded back to your bank account if you have made your payments by cards. Though this might take a bit longer due to banking processes and internal formalities. When refund the bank charges will be deducted from the invoice amount.
Cash refund: This will be applied if you have made your payments by cash on delivery.
How long will it take to get my refund?
Most of the bank refunds take around 2-4 Weeks for processing due to internal and bank-related processes. Rest assured your money is safe!